Returns & Refunds Policy

Last updated: 21 January 2026

We want you to love your purchase from Tania Steyn Designs, but if something’s not quite right, we’re here to help.

Returns

• You’re welcome to return an item within 7 days of receiving your order, as long as:

  • The item is unused

  • It’s unwashed

  • It’s in its original packaging

  Return courier costs are at your expense, unless the item was damaged or incorrect when it arrived.

Refunds

• Once we’ve received and inspected the returned item, we’ll process your refund within 5 working days.

  • Refunds are made to your original payment method

  • If the item is not in a resaleable condition, we may not be able to offer a full refund

Exchanges

• Changed your mind or want a different design? If the item is still unused and the one you want is in stock, we’re happy to arrange an exchange.

  Just get in touch, and we’ll help you sort it out.

Damaged or Incorrect Orders

• If your order arrives damaged, or if we’ve sent the wrong item:

  • Please contact us within 3 days of receiving your order

  • Email us a photo of the issue

  • We’ll replace or refund the item at no extra cost to you

How to Start a Return

It’s easy — just email us:

📧 tania@taniasteyn.com

Please include:

• Your order number

• A brief reason for the return or exchange

• Any photos, if the item is damaged or incorrect

We’ll guide you through the next steps.

Please note

• Custom or personalised orders are not eligible for return unless faulty

• Sale items are only eligible for return if defective